Manual's Customer Support Automation
How Manual reduced response times by 75% and achieved 95% customer satisfaction with their AI-powered support system
The Challenge
Manual, a leading medical distributor, faced the challenge of providing timely, accurate customer support across multiple channels. Traditional support methods were overwhelmed by high inquiry volumes and complex product questions.
- High volume of customer inquiries
- Complex medical product questions
- Need for 24/7 support availability
"We needed a solution that could handle customer inquiries instantly while maintaining the accuracy our medical clients require."
The Helixia Solution
We deployed an AI-powered customer support system that handles inquiries, processes orders, and provides instant, accurate responses to Manual's clients 24/7.
Intelligent Routing
AI automatically routes inquiries to the right department or provides instant answers
24/7 Availability
Round-the-clock support for urgent medical supply needs and inquiries
Automated Processing
Streamlined order processing and inventory inquiries with instant confirmations
Measurable Results
The AI support system delivered significant improvements in response times and customer satisfaction
Faster Response Times
Dramatic reduction in response times with instant AI-powered answers to common inquiries and order status updates.
Customer Satisfaction
Exceptional satisfaction rates with accurate, timely responses and seamless order processing experience.
Ready to Deploy Your AI Workforce?
Let AI agents automate routine inquiries, process orders, and provide instant support 24/7 while your team focuses on high-value relationships.